Catering company Royal Cuisine Group abruptly shuts down, comes under MOM probe over salary claims
SINGAPORE — Multiple complaints have been lodged against Royal Cuisine Group after the Singapore-based food catering business ceased operations abruptly.
The Ministry of Manpower (MOM) told 8World on Tuesday (Dec 27) that the authorities are investigating Royal Cuisine Group and its related businesses for any possible offences under the Employment Act.
As of Dec 23, MOM said that 87 former employees have lodged salary claims at the Tripartite Alliance for Dispute Management (TADM).
Consumers Association of Singapore (Case) president Melvin Yong also told CNA that 64 consumer complaints were made against the group and its associated brands from Nov 25 to Dec 21.
"Consumers complained that the business did not deliver their prepaid 'tingkat' meals, confinement meals, and catered food," said Mr Yong.
According to affected consumers, Royal Cuisine Group and its related businesses cited power failure at their central kitchen as the reason for the non-delivery, he added.
The total unfulfilled meal orders are worth close to S$20,000.
GROUP CLOSED DOWN IN NOVEMBER
The founder of Royal Cuisine Group confirmed to 8World that the business, which had more than 15 brands under its umbrella, closed down at the end of last month.
He claimed that there had been an internal dispute between the company and its investors in October, when the latter deleted the brands' websites, customer databases, customer orders, and financial platforms without any warning.
Checks by CNA show their website is down, while their Facebook page has not been updated since October.
According to the founder, the dispute meant the company could not fulfill any orders or issue refunds to customers.
He also shared that he is currently looking for new investors, and is cooperating with MOM and TADM to ensure that the issues of unpaid employee wages and unfulfilled customer orders are solved.
CASE ALSO LOOKING INTO MATTER
Case has reached out to Royal Cuisine Group over recovery efforts but there has been no response from the business.
As Royal Cuisine Group and its brands have ceased operations, consumers are advised to file a claim with the Small Claims Tribunals, said Mr Yong.
Consumers who have paid for meal packages using their credit cards can also file a chargeback request with their banks within 120 days of the transaction to get back the unfulfilled monetary value of their packages.
Consumers with unresolved disputes are advised to approach Case for assistance.
Royal Cuisine Group被指欠薪 人力部：展开调查
旗下拥有超过15个品牌的餐饮公司Royal Cuisine Group，被指拖欠员工和供应商长达三个多月的工钱，人力部正就事件展开调查。
人力部今天（27日）答复《8视界新闻网》询问时表示，当局正在调查Royal Cuisine Group及其相关业务是否存在触犯《雇佣法令》的行为。
人力部表示，截至本月23日，有87名来自Royal Cuisine Group的前雇员向劳资政纠纷调解联盟（TADM）提出索赔工资的申请。TADM正在协助这些员工追讨工资，并帮助他们与职总e2i联系，以获得就业援助。
《8视界新闻网》早前报道，Royal Cuisine Group的职员申诉公司拖欠一些员工两个月的薪水，也有顾客申诉所订的多层盒饭没有按期送达。
Royal Cuisine Group创办人向《8视界新闻网》证实，公司旗下的超过15个品牌已经在11月尾全部停业。公司和投资商在10月发生内部纠纷，投资商11月中旬在毫无预警的情况下删除了公司旗下品牌的所有网站、顾客的订单资料库以及财务平台，导致公司无法获取任何信息完成订单或退款。
创办人表示，目前正在寻找新投资商，想方设法挽救公司；同时也正和人力部以及劳资政纠纷调解联盟合作，确保拖欠的薪水和顾客的订单问题获得解决。
https://www.8world.com/singapore/mom-investigating-royal-cuisine-group-2012746
Some of the victims:
Catering company Royal Cuisine Group abruptly shuts down, comes under MOM probe over salary claims
SINGAPORE — Multiple complaints have been lodged against Royal Cuisine Group after the Singapore-based food catering business ceased operations abruptly.
The Ministry of Manpower (MOM) told 8World on Tuesday (Dec 27) that the authorities are investigating Royal Cuisine Group and its related businesses for any possible offences under the Employment Act.
As of Dec 23, MOM said that 87 former employees have lodged salary claims at the Tripartite Alliance for Dispute Management (TADM).
Consumers Association of Singapore (Case) president Melvin Yong also told CNA that 64 consumer complaints were made against the group and its associated brands from Nov 25 to Dec 21.
"Consumers complained that the business did not deliver their prepaid 'tingkat' meals, confinement meals, and catered food," said Mr Yong.
According to affected consumers, Royal Cuisine Group and its related businesses cited power failure at their central kitchen as the reason for the non-delivery, he added.
The total unfulfilled meal orders are worth close to S$20,000.
GROUP CLOSED DOWN IN NOVEMBER
The founder of Royal Cuisine Group confirmed to 8World that the business, which had more than 15 brands under its umbrella, closed down at the end of last month.
He claimed that there had been an internal dispute between the company and its investors in October, when the latter deleted the brands' websites, customer databases, customer orders, and financial platforms without any warning.
Checks by CNA show their website is down, while their Facebook page has not been updated since October.
According to the founder, the dispute meant the company could not fulfill any orders or issue refunds to customers.
He also shared that he is currently looking for new investors, and is cooperating with MOM and TADM to ensure that the issues of unpaid employee wages and unfulfilled customer orders are solved.
CASE ALSO LOOKING INTO MATTER
Case has reached out to Royal Cuisine Group over recovery efforts but there has been no response from the business.
As Royal Cuisine Group and its brands have ceased operations, consumers are advised to file a claim with the Small Claims Tribunals, said Mr Yong.
Consumers who have paid for meal packages using their credit cards can also file a chargeback request with their banks within 120 days of the transaction to get back the unfulfilled monetary value of their packages.
Consumers with unresolved disputes are advised to approach Case for assistance.
https://www.todayonline.com/singapore/catering-company-royal-cuisine-group-abruptly-shuts-down-comes-under-mom-probe-over-salary-claims-2081756
Who did Kym Tan vote for?
Alex Wu and Lynn Sim sibei chek ark sia
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