At 24, many of that age are still trying to figure out their career path. But for Jeannie Poon, she was heavily investing in the stock market at that time and wanted to start up her own business.

Due to the “low entry barrier” of the food and beverage (F&B) industry, Jeannie — together with her two other business partners, one of which is her boyfriend — decided to head into this direction.

Without much research or planning, they took over a bubble tea shop in Serangoon in May 2018, hoping to strike it big, especially considering the bubble tea craze in Singapore.

“All three of us are avid travelers and our original idea is to create and sell drinks representing various regions and countries to (customers), integrating the travel element in the drinks creation,” said Jeannie, co-founder of Teahee SG.

They also had a mocktail series that’s named after scenic representations of different countries and regions, such as Okinawa Sunset. The colourful layers represented that of a sunset, and pineapple was used as the main ingredient, which represents Okinawa’s landmark, Pineapple Town.

Pivoting from selling bubble tea, to teaching others how to make them

When Teahee SG first launched, Jeannie said that the sales exceeded their expectations.

“Daily sales was around S$200, which is considered good, given that it is located in a quiet neighbourhood,” she added.

However, due to their day job commitments — Jeannie was a journalist for a Chinese paper, her boyfriend is a risk manager at a bank, and her other business partner is a corporate sales executive at a law firm — they had no choice but to leave the reins of the shop to their staff.

Quitting these jobs wasn’t an option, as Jeannie was serving a four-year bond, and the others weren’t willing to quit their high-paying roles.

The price they had to pay for this was huge, as “things began to go downhill,” remarked Jeannie.

After a year, they finally made the choice to close down the retail business to cut down on losses. It was a painful decision, as they had already invested more than S$80,000 into the shop.

While looking for someone to take over the remaining lease of the shop, they made some last-ditch attempts to cover the business costs and started conducting bubble tea-making workshops at the retail store during weekends.

The plan worked like a charm and helped serve as an additional revenue stream for the business.

“The response was surprisingly really good, so we decided to fully pivot into a training centre instead as Singapore does not have any company that provides beverage making workshops yet,” she said.

They eventually opened a “proper studio” to teach others how to make bubble tea, and later expanded to include other types of beverage, including mocktails, cocktails and tea.

This conversion from a retail shop into a training centre marked a huge turning point in the company.

“(It) meets the demands in the market, and there are many people who want to open a bubble tea shop, but there isn’t really a company that provides all these training. Also, we incorporated the Do-It-Yourself (DIY) element into bubble tea, which is something new to the public.”

Although the bubble tea market in Singapore is saturated, there’s a lack of the DIY element “which some customers are craving (for),” she noted.

Covid-19 threw a spanner in the works

Unfortunately, Covid-19 struck when Teahee SG first set up their studio.

“Back then, we struggled to convert everything online as it was a new experience to us. That time, we were very worried that our workshop experiences will be compromised due to the lack of interaction among participants when conducted online, especially for corporate team bonding workshops,” shared Jeannie.

After a year, the company has better adapted and adjusted to the evolving Covid-19 restrictions, and it’s heartening to know that participants still reported that they had fun despite the online shift.

With Covid-19 restrictions gradually easing up, Teahee SG is now able to resume their physical workshops, albeit on a smaller scale.

“To us, Covid-19 is actually more of a business opportunity as it causes people to be more receptive to online workshops.

As a result, we are able to overcome the geographical limitations and expand into overseas market,” said Jeannie, adding that they have overseas corporate clients who also joined their workshops and business consultancy sessions.

So far, Teahee SG has conducted workshops for more than 10,000 individuals over the past two years. Beyond the public, it also holds workshops for schools and corporate team-bonding sessions for companies.

“We also have youth development programmes, which aims to help youth discover their own strengths through our various workshops, such as discovering entrepreneurship using bubble tea shop as a case study, and exploring emotional resilience through tea blending,” said Jeannie.

More at https://vulcanpost.com/782175/teahee-sg-bubble-tea-workshop-consultancy-services-singapore/