SINGAPORE - Customers of UOB found themselves unable to access the bank's Internet and mobile banking services on Sunday (July 4).
The disruption began just before noon, preventing customers from logging in via the banking app UOB Mighty.
UOB acknowledged the disruption in a statement on Facebook at about 1pm.
"We are sorry for the disruption you may be experiencing when trying to use UOB Mighty or Internet banking," it said.
Some netizens had also complained that the bank’s automated teller machines (ATMs) were affected, but UOB has clarified that its ATMs were functioning.
In response to queries from The Straits Times, a UOB spokesman said access to personal Internet banking services was restored at 12.30pm, and on UOB Mighty just after 2pm.
“We would like to reassure our customers that our systems remain secure,” she said. “We would like to thank our customers for their patience as we worked to resolve the issue.”
UOB did not mention what had caused the disruption.
The disruption comes less than three weeks after DBS Bank faced a glitch that caused customers to be charged twice for transactions made on credit and debit cards.
The bank apologised for the incident on June 18 and said it was due to a payment processing glitch.
Affected customers were refunded automatically the next day.
Trust no bank -not the local ones, most certainly not the foreign ones. Your money is safest tucked away in a biscuit tin under the bed.
First it was DBS, now UOB also tio dua daiji - will OCBC be next?
UOB restores disrupted UOB Mighty, Internet banking services
UOB has restored access to its UOB Mighty and personal Internet banking services, which were disrupted on Sunday morning.
It said that its systems remain secure, and clarified that its automatic teller machines (ATMs) were not affected by the issue.
Customers started reporting issues with logging into the services before noon. UOB responded in a Facebook post at 12:56pm that it was working to resolve the matter, and apologised for the inconvenience caused.
UOB told The Business Times that personal internet banking services were fully restored at 12.30pm and UOB Mighty services were restored just after 2pm.
This is the second time in three weeks that customers have reported issues with a local bank. On June 18, some DBS customers found that transactions made using their credit and debit cards were charged twice. DBS said the issue was due to a payment processing glitch, and automatically refunded affected customers by the next day.
https://www.businesstimes.com.sg/companies-markets/uob-restores-disrupted-uob-mighty-internet-banking-services
Ah that explains why this AMDK was "begging" in front of an UOB ATM - it probably makan-ed his money and refused to spit out the cash. Ain't got no choice but to eat humble pie.....