Looks like banking with DBS isn't that safe after all - after reading this guy's hair-raising experience I am seriously considering cancelling all my DBS credit cards.
All duplicate card transactions 'successfully refunded' after glitch: DBS
SINGAPORE — All duplicate transactions made on DBS debit and credit cards have been "successfully refunded", said the bank on Saturday (June 19).
This comes after a payment processing glitch on Friday resulted in duplicate transactions on some DBS cards.
"We have refunded the duplicate transactions affecting debit cards, credit bards and cashline accounts. We are sorry for any undue anxiety and regret the inconvenience caused," said DBS on its website.
In an update on Facebook, DBS said any fees or charges as a result of the glitch will be waived.
"Our systems are safe, secure and uncompromised," said the bank.
Customers who wish to check if the duplicate transactions have been refunded can do so through various channels, including DBS's digibank Mobile.
On Friday, multiple DBS customers posted comments on the bank's Facebook page saying that they had experienced duplicate transactions. Some said the transactions caused their bank account to fall into a negative balance.
The Monetary Authority of Singapore (MAS) on Friday said DBS had informed it of "a technical fault" in its payment processing system. The bank has been instructed to conduct a thorough investigation, said MAS.
DBS customers report duplicate card transactions; bank investigating, will make refunds by June 20
SINGAPORE — DBS bank is looking into a technical issue that caused duplicate transactions on some of its debit and credit cards and will make refunds to customers by Sunday.
In a Facebook post on Friday (June 18), Southeast Asia’s largest lender apologised to customers for the inconvenience.
“Please be assured that any duplicated transactions will be refunded automatically by June 20.”
In a separate post on its banking portal, the bank said that it was investigating the matter so as to make refunds.
Its statements came after irate customers took to Facebook to complain about a glitch in the lender’s banking services.
Many said that they had been charged twice for debit and credit card transactions this week.
Mr Gary Koh, 32, said that he was charged twice for groceries he bought from a supermarket on Wednesday, which cost about S$30.
He was unaware of the duplicate transaction until he saw a Facebook post from a friend who wrote about his experience.
“I was shocked like many others,” said Mr Koh, a freelancer in the events industry.
He could not reach the bank for an answer, adding: “I hope DBS releases a transparent explanation.”
Healthcare worker Siti Mariam, 58, said that DBS charged her twice for a knee guard, which she bought from e-commerce site Lazada for S$53 on Thursday.
She heard about the DBS glitch through a group chat on messaging application WhatsApp and discovered that the transaction showed up twice — once on Thursday and later on Friday.
"I was thankful that my knee guard did not cost too much… other people who had larger transactions would have been more worried," she said.
Driver Mohamad Haziq Mohamad, 28, said that he was about to transfer money into another savings account when he noticed that his debit card account had a duplicate transaction of S$6.30. He bought a kebab from Jurong Point mall on Tuesday.
“I was surprised and found it weird that there was a double charge, as I knew that I made only one purchase and not two,” said Mr Haziq.
He added: “I hope DBS improves from this incident and makes sure that these errors do not happen again.
“They should also be proactive in informing customers of these glitches through Facebook or other media outlets, and not wait for customers to request that such information be shared publicly.”
Another DBS customer Rae, 36, said that her bank balance fell into the red after she was charged twice for a S$2,000 transaction.
"I trusted DBS enough to not give me glitches to handle payments, and hence, I just made a S$2,000 payment online (on Thursday), then this happens,” said Ms Rae, who works in tech support and declined to give her full name.
“How (can we) trust cashless transactions wholeheartedly? Now I want to go out and I have to resort to withdrawing from other banks because my spending account is in deficit.”
S'pore woman loses S$10,000 in DBS credit card fraud which allegedly bypassed OTP SMS!
All duplicate card transactions 'successfully refunded' after glitch: DBS
SINGAPORE — All duplicate transactions made on DBS debit and credit cards have been "successfully refunded", said the bank on Saturday (June 19).
This comes after a payment processing glitch on Friday resulted in duplicate transactions on some DBS cards.
"We have refunded the duplicate transactions affecting debit cards, credit bards and cashline accounts. We are sorry for any undue anxiety and regret the inconvenience caused," said DBS on its website.
In an update on Facebook, DBS said any fees or charges as a result of the glitch will be waived.
"Our systems are safe, secure and uncompromised," said the bank.
Customers who wish to check if the duplicate transactions have been refunded can do so through various channels, including DBS's digibank Mobile.
On Friday, multiple DBS customers posted comments on the bank's Facebook page saying that they had experienced duplicate transactions. Some said the transactions caused their bank account to fall into a negative balance.
The Monetary Authority of Singapore (MAS) on Friday said DBS had informed it of "a technical fault" in its payment processing system. The bank has been instructed to conduct a thorough investigation, said MAS.
https://www.todayonline.com/singapore/all-duplicate-card-transactions-successfully-refunded-after-glitch-dbs
DBS customers report duplicate card transactions; bank investigating, will make refunds by June 20
SINGAPORE — DBS bank is looking into a technical issue that caused duplicate transactions on some of its debit and credit cards and will make refunds to customers by Sunday.
In a Facebook post on Friday (June 18), Southeast Asia’s largest lender apologised to customers for the inconvenience.
“Please be assured that any duplicated transactions will be refunded automatically by June 20.”
In a separate post on its banking portal, the bank said that it was investigating the matter so as to make refunds.
Its statements came after irate customers took to Facebook to complain about a glitch in the lender’s banking services.
Many said that they had been charged twice for debit and credit card transactions this week.
Mr Gary Koh, 32, said that he was charged twice for groceries he bought from a supermarket on Wednesday, which cost about S$30.
He was unaware of the duplicate transaction until he saw a Facebook post from a friend who wrote about his experience.
“I was shocked like many others,” said Mr Koh, a freelancer in the events industry.
He could not reach the bank for an answer, adding: “I hope DBS releases a transparent explanation.”
Healthcare worker Siti Mariam, 58, said that DBS charged her twice for a knee guard, which she bought from e-commerce site Lazada for S$53 on Thursday.
She heard about the DBS glitch through a group chat on messaging application WhatsApp and discovered that the transaction showed up twice — once on Thursday and later on Friday.
"I was thankful that my knee guard did not cost too much… other people who had larger transactions would have been more worried," she said.
Driver Mohamad Haziq Mohamad, 28, said that he was about to transfer money into another savings account when he noticed that his debit card account had a duplicate transaction of S$6.30. He bought a kebab from Jurong Point mall on Tuesday.
“I was surprised and found it weird that there was a double charge, as I knew that I made only one purchase and not two,” said Mr Haziq.
He added: “I hope DBS improves from this incident and makes sure that these errors do not happen again.
“They should also be proactive in informing customers of these glitches through Facebook or other media outlets, and not wait for customers to request that such information be shared publicly.”
Another DBS customer Rae, 36, said that her bank balance fell into the red after she was charged twice for a S$2,000 transaction.
"I trusted DBS enough to not give me glitches to handle payments, and hence, I just made a S$2,000 payment online (on Thursday), then this happens,” said Ms Rae, who works in tech support and declined to give her full name.
“How (can we) trust cashless transactions wholeheartedly? Now I want to go out and I have to resort to withdrawing from other banks because my spending account is in deficit.”
https://www.todayonline.com/singapore/dbs-customers-report-duplicate-card-transactions-bank-investigating-will-make-refunds
Now I can't even log into DBS digibank. FUCK FUCK FUCK!!!!!!!
Sinkie's available balance in account becomes negative no thanks to duplicate deductions.....song boh?
Damn it seriously.......
A truly unforgivable technical glitch brought to you by one of the best banks in India. ;)