Several companies The Straits Times spoke to said there has been minimal disruption to their services.
A Great Eastern (GE) spokesman said: "We have not seen any impact on existing Giro arrangements, payment processing or insurance payouts to policyholders via direct crediting or PayNow to their linked bank accounts."
The spokesman added that GE will advise customers about alternative payment modes and extend grace periods for premium payments where necessary.
"So far, we have only received an enquiry from one customer on this, and we are assisting accordingly," the spokesman added.
Ms Lee Tsui Lin, Prudential Singapore's head of operations, said the insurer provides customers with multiple options for premium payments.
"If any payment service is unavailable, they can tap other options.
"We also have a grace period for premium payments to ensure that customers have sufficient time to complete their payments in such scenarios," she added.
Mr Roy Kee, managing director of cleaning products manufacturer JRW International, said the disruption was not keenly felt as the company still uses cheques for some payments, and also banks with other lenders besides DBS.
"As a new convert to e-banking, this will shake my confidence a bit. The bank could have also communicated with clients better by sending us SMS messages about the disruption," he added.
DBS has seen disruptions to its website and mobile app services from Tuesday morning.
In a Facebook post at 10.35pm on Wednesday, the bank said services were returning to normal and added that it was monitoring the situation closely to ensure they run smoothly.
Although customers said they could log in to its digibank online platforms on Thursday morning, many still could not make transactions or view past ones.
Prolonged DBS digibanking outage ‘unacceptable’ — thousands of digital banking clients disgruntled & frustrated over service failure
Singapore — Thousands of digital banking clients of DBS Bank and POSB have been left disgruntled and frustrated so far this week over the failure of their digibanking services as it extended into the third day.
Singapore’s largest bank DBS, which also owns POSB, had been vigorously campaigning to get customers to convert to digibanking. This latest stumble could well slow the impetus of its aggressive digital evangelism.
The trouble began on Monday when bank customers found themselves unable to access DBS Bank and POSB digital services beginning, some say, at 9 am. By 11 am, the outage was plain.
As of noon on Tuesday (Nov 23), DBS had already garnered almost 2,000 complaints online after its digital services became inaccessible to users.
On Wednesday evening, in chat groups, DBS customers were still complaining about how frustrating it was not to be able to log into their digital banking accounts – an ironic backhanded compliment to the success of DBS Bank’s campaign to push customers to digibanking.
At around 3 pm on Tuesday, DBS announced via Facebook that services had been “fully restored” only to announce later on, “Unfortunately, yesterday’s digital banking issue has recurred, and this has affected our services”.
“We know this has affected many of our customers, and we are doing our best to resolve the situation. We apologise for the inconvenience caused”.
This apology does not seem to have mollified its customers. In response to the disruption, aplenty have erupted online, with not a few unhappy clients saying that the duration of the outage was unacceptable.
“HOW LONG WILL IT TAKE? IT’S REALLY NOT A GOOD SIGN THAT BANKING SYSTEM DOWNTIME IS TOO LONG LIKE THIS. I HAVE BEEN USING YOUR SERVICE FOR MANY YEARS ALREADY, NEVER BEEN DISAPPOINTED LIKE THIS BEFORE. WE REALLY NEED TO ACCESS OUR ACCOUNTS ASAP,” SAID FACEBOOK USER PALE PINK.
“Hi DBS, you’re the biggest bank in Singapore, in one of the wealthiest countries in the world. It’s unacceptable to down your system for more than half a day. Imagine if I had sent my car for servicing today, I would have been stuck there unable to leave due to unsettled payments,” said another concerned individual.
A woman in her 70s, who said she had been a DBS customer since 1974 and was recently persuaded to sign up for the digital banking service PayNow, said the failure has brought back all her fears about e-banking.
She told TISG that she tried many times on Monday to make a small reimbursement to a friend before finally giving up and mailing the friend a cheque for $20. She had no idea that there had been a widespread outage until a friend told her. “I think I’ll just go back to using cash and cheques,” she said.
Based on an earlier version of DBS’ post, the bank cited “intermittent slowness” with the services.
“Some of our customers are facing intermittent slowness when accessing our banking services, and we are currently working to resolve this,” said DBS.
Having the bank describe the disruption as “intermittent slowness” has riled some customers even more than the inconvenience.
Many netizens commented that the issue was an outage, not “intermittent slowness” given that the services were inaccessible.
“Slowness implies there is some speed no matter how low. It is simply not working. Is DBS into gaslighting their customers now?” asked Facebook user Zhaohan Chua.
“Not’ intermittent slowness.’ It’s a complete cut off since this morning for 12 hours or so. Nightmare to DBS customers. A downtime should not be this long! It’s totally not acceptable,” said another user.
On Wednesday morning, several more users commented on as they were still unable to log in to their digital accounts.
“Hi. I am unable to log in to my account since yesterday morning till now. I ordered some things online yesterday, and I can’t check if the payment went through. It is really stressful,” said Facebook user Mona Anne Lim.
“Down means down, lah; don’t patronise me by saying it was up just now. Does that make a difference to consumers?” said another user.
Others suggested that updating the app, which might address the issue.
@Tom Ate Jerry Their so-called engineers are probably sourced from CECAland, where they are simply taught how to CTRL-C and paste codes plagiarized wholesale from god knows where lol
MAS will consider 'appropriate supervisory actions' after DBS' investigation into service disruption
SINGAPORE: The Monetary Authority of Singapore (MAS) said on Wednesday (Nov 24) that it will consider "appropriate supervisory actions" following the disruption of DBS Bank's digital services that has lasted about two days.
"This is a serious disruption and MAS expects DBS to conduct a thorough investigation to identify the root causes and implement the necessary remedial measures," said MAS' assistant managing director (banking and insurance) Marcus Lim.
"MAS will consider appropriate supervisory actions following the investigation."
The disruption of DBS and POSB digital banking services started on Tuesday morning, when many customers reported that they were unable to access the banks' online services.
Earlier on Wednesday, DBS said that services were restored in the morning, but later recurred.
MAS said it was informed by DBS about "a problem with its access control servers" that resulted in customers experiencing difficulties logging on to its digital banking services.
"MAS has been following up closely with the bank since then," said Mr Lim. "MAS agrees with DBS that the priority should be to fully restore its services and minimise inconvenience to customers."
He added that the authority expects all financial institutions "to have systems and processes to ensure the consistent availability of financial services to their customers".
On Wednesday afternoon, DBS Singapore country head Shee Tse Koon apologised in a video on the bank's website and various social media pages.
He said the bank identified a problem with its access control servers on Tuesday and has been working "round the clock" with third-party engineering providers to fix the issue.
"In the meantime, I want to assure you that your deposits and monies are safe," Mr Shee said, adding that customers can access banking services at DBS branches or through phone banking.
DBS has also extended banking services at all its branches by two hours to facilitate this.
The bank denied what it described as "rumours" that the service disruption was linked to the sale of treasury bonds by Myanmar's National Unity Government (NUG).
"There is no truth to this. DBS has not sold any such bonds," the bank tweeted at about 3.30pm.
"In the meantime, please be assured that your deposits and monies are safe, and that you can continue with your banking needs either through our branches, or through phone banking."
Do I look like I feel assured with your outwardly stiff, choreographed demeanor? FUCKING NO!
Singapore's DBS suffers second day of online banking disruption
SINGAPORE, Nov 24 (Reuters) - DBS Group Holdings Ltd, Southeast Asia's largest bank, is facing disruptions in its online banking services for the second consecutive day on Wednesday after service outages began on Tuesday morning, leading to complaints from customers.
"Services were restored early this morning. Unfortunately yesterday's digital banking issue has recurred and this has affected our services," Singapore-based DBS said on its Facebook page on Wednesday.
The disruption in its online services, including a payments app, is the biggest faced by DBS in about a decade.
Singapore is the biggest retail and wealth management market for DBS, which also has operations in places including Hong Kong, Indonesia and India.
DBS did not elaborate on the cause of the disruption.
DBS' Facebook post attracted more than 2,000 comments, with users saying they were unable to log in onto their digital bank accounts, while some asked for compensation.
"How long is this going to take to get it fully restored and running? This is incredibly frustrating when I need to have access to my funds," said user Nicole Lou.
DBS also named Asia’s Safest Bank for the 13th consecutive year
Rises three positions to 11th on the World’s Safest Banks list
Singapore, Hong Kong, Indonesia, India, China, Taiwan, 17 Sep 2021 - DBS Bank today announced that it has been named “World’s Safest Commercial Bank” by New York-based trade publication Global Finance, marking the first time the bank has achieved this accolade. DBS was also named Asia’s Safest Bank for the 13th consecutive year, extending a track record stretching back to 2009. The bank was ranked 11th on the World’s Safest Banks list, up three positions from 2020.Joseph D. Giarraputo, Global Finance publisher and editorial director, said, “The past year demonstrates the resilience of the banking sector, which stood as a bulwark against collapse during the coronavirus pandemic, supplying critical emergency funding as well as, in many cases, emergency equipment and supplies. The safest banks are paragons of stability, and continue to provide necessary support for governments and communities as they seek to recover from the pandemic’s economic shocks.”
Chng Sok Hui, Chief Financial Officer of DBS Bank, said, “We are honoured that Global Finance has named DBS the World’s Safest Commercial Bank. This comes alongside our 13th consecutive year as the Safest Bank in Asia. Amidst the pandemic, we remain a trusted partner for our customers, providing for all their banking needs in safe and innovative ways. Uncertainties in the global economy are likely to persist, but our resilient franchise, underpinned by a solid capital base, healthy business momentum, and long-standing customer relationships, ensure our ability to strongly support customers and communities.”
Global Finance’s annual ranking of the World’s 50 Safest Banks has been the recognised and trusted standard of financial counterparty safety for a quarter-century. Winners were selected through an evaluation of long-term foreign currency ratings — from Moody’s, Standard & Poor’s and Fitch — of the 500 largest banks worldwide by asset size.This year, DBS was also named World’s Best Bank and World’s Best Digital Bank by leading financial publication Euromoney, marking our second and third wins in each category, respectively, within the last six years. The win for World’s Best Bank in 2021 marks the fourth consecutive year that DBS has been honoured with a global ‘Best Bank’ accolade, having won equivalent titles from Global Finance in 2020 and 2018, Euromoney in 2019, and Financial Times publication The Banker in 2018.https://www.dbs.com/newsroom/DBS_named_Worlds_Safest_Commercial_Bank_sg
DBS, POSB digital banking services 'intermittently unavailable'
SINGAPORE: Some DBS and POSB customers were unable to access the banks' online services on Tuesday (Nov 23), with a number of them reporting that the outage had begun in the morning.
According to the website Downdetector, reports of DBS and POSB outages began surging at about 10am, with close to 600 outage reports made regarding DBS at about 2.30pm.
In a statement posted on social media at about 2.50pm, DBS said: “Some of our customers are facing intermittent slowness when accessing our banking services, and we are currently working to resolve this. We apologise for the inconvenience caused during this time, and please try again later.”
The same message was posted on POSB's Facebook page.
In a Facebook post earlier in the day, payment services provider NETS said that the eNETS Debit service for DBS customers was "temporarily unavailable".
"DBS customers using eNETS debit internet banking will not be able to perform any transactions for the time being," NETS said.
"We are working with DBS to restore the service as soon as possible and apologise for the inconvenience caused."
NETS added that it would provide updates on its website and Facebook page "as and when we have them".
As of 3.30pm, the DBS Internet banking login page had a message reading: “Login to digital services may be intermittently unavailable. Please be patient with us while we try to sort it out.”
Attempts to log in at this time were met with the message: “This service is temporarily unavailable. Please try again at a later time.”
The PayLah! app also displayed a message about “intermittent connectivity”, however, a check by CNA showed that money could be transferred to a PayLah! wallet from a POSB bank account and vice versa.
Looks like DBS is trying to outdo OCBC in the most-fucked-up-local-bank race.
Some DBS users still facing issues on website, app; businesses say their services not disrupted
SINGAPORE - Problems with DBS' website and mobile app which prevented customers from accessing banking services for three days have not significantly impacted businesses here.
Several companies The Straits Times spoke to said there has been minimal disruption to their services.
A Great Eastern (GE) spokesman said: "We have not seen any impact on existing Giro arrangements, payment processing or insurance payouts to policyholders via direct crediting or PayNow to their linked bank accounts."
The spokesman added that GE will advise customers about alternative payment modes and extend grace periods for premium payments where necessary.
"So far, we have only received an enquiry from one customer on this, and we are assisting accordingly," the spokesman added.
Ms Lee Tsui Lin, Prudential Singapore's head of operations, said the insurer provides customers with multiple options for premium payments.
"If any payment service is unavailable, they can tap other options.
"We also have a grace period for premium payments to ensure that customers have sufficient time to complete their payments in such scenarios," she added.
Mr Roy Kee, managing director of cleaning products manufacturer JRW International, said the disruption was not keenly felt as the company still uses cheques for some payments, and also banks with other lenders besides DBS.
"As a new convert to e-banking, this will shake my confidence a bit. The bank could have also communicated with clients better by sending us SMS messages about the disruption," he added.
DBS has seen disruptions to its website and mobile app services from Tuesday morning.
In a Facebook post at 10.35pm on Wednesday, the bank said services were returning to normal and added that it was monitoring the situation closely to ensure they run smoothly.
Although customers said they could log in to its digibank online platforms on Thursday morning, many still could not make transactions or view past ones.
More at https://www.straitstimes.com/tech/tech-news/dbs-users-continue-to-face-problems-two-days-after-online-outage-started
MAS will consider 'appropriate supervisory actions' after DBS' investigation into service disruption
SINGAPORE: The Monetary Authority of Singapore (MAS) said on Wednesday (Nov 24) that it will consider "appropriate supervisory actions" following the disruption of DBS Bank's digital services that has lasted about two days.
"This is a serious disruption and MAS expects DBS to conduct a thorough investigation to identify the root causes and implement the necessary remedial measures," said MAS' assistant managing director (banking and insurance) Marcus Lim.
"MAS will consider appropriate supervisory actions following the investigation."
The disruption of DBS and POSB digital banking services started on Tuesday morning, when many customers reported that they were unable to access the banks' online services.
Earlier on Wednesday, DBS said that services were restored in the morning, but later recurred.
MAS said it was informed by DBS about "a problem with its access control servers" that resulted in customers experiencing difficulties logging on to its digital banking services.
"MAS has been following up closely with the bank since then," said Mr Lim. "MAS agrees with DBS that the priority should be to fully restore its services and minimise inconvenience to customers."
He added that the authority expects all financial institutions "to have systems and processes to ensure the consistent availability of financial services to their customers".
On Wednesday afternoon, DBS Singapore country head Shee Tse Koon apologised in a video on the bank's website and various social media pages.
He said the bank identified a problem with its access control servers on Tuesday and has been working "round the clock" with third-party engineering providers to fix the issue.
"In the meantime, I want to assure you that your deposits and monies are safe," Mr Shee said, adding that customers can access banking services at DBS branches or through phone banking.
DBS has also extended banking services at all its branches by two hours to facilitate this.
The bank denied what it described as "rumours" that the service disruption was linked to the sale of treasury bonds by Myanmar's National Unity Government (NUG).
"There is no truth to this. DBS has not sold any such bonds," the bank tweeted at about 3.30pm.
https://www.channelnewsasia.com/singapore/dbs-bank-service-disruption-mas-appropriate-supervisory-actions-2335931
DBS Singapore Country Head, Shee Tse Koon, tries to soothe frayed nerves and allay fears in a recorded video message to customers:
Singapore's DBS suffers second day of online banking disruption
SINGAPORE, Nov 24 (Reuters) - DBS Group Holdings Ltd, Southeast Asia's largest bank, is facing disruptions in its online banking services for the second consecutive day on Wednesday after service outages began on Tuesday morning, leading to complaints from customers.
"Services were restored early this morning. Unfortunately yesterday's digital banking issue has recurred and this has affected our services," Singapore-based DBS said on its Facebook page on Wednesday.
The disruption in its online services, including a payments app, is the biggest faced by DBS in about a decade.
Singapore is the biggest retail and wealth management market for DBS, which also has operations in places including Hong Kong, Indonesia and India.
DBS did not elaborate on the cause of the disruption.
DBS' Facebook post attracted more than 2,000 comments, with users saying they were unable to log in onto their digital bank accounts, while some asked for compensation.
"How long is this going to take to get it fully restored and running? This is incredibly frustrating when I need to have access to my funds," said user Nicole Lou.
https://www.reuters.com/technology/singapore-bank-dbs-says-services-disrupted-second-day-2021-11-24/
WTF is this for real???!!!!
ASIA'S SAFEST BANK IS JUST A BIG FAT JOKE.
DBS named World's Safest Commercial Bank
DBS also named Asia’s Safest Bank for the 13th consecutive year
Rises three positions to 11th on the World’s Safest Banks list
Singapore, Hong Kong, Indonesia, India, China, Taiwan, 17 Sep 2021 - DBS Bank today announced that it has been named “World’s Safest Commercial Bank” by New York-based trade publication Global Finance, marking the first time the bank has achieved this accolade. DBS was also named Asia’s Safest Bank for the 13th consecutive year, extending a track record stretching back to 2009. The bank was ranked 11th on the World’s Safest Banks list, up three positions from 2020. Joseph D. Giarraputo, Global Finance publisher and editorial director, said, “The past year demonstrates the resilience of the banking sector, which stood as a bulwark against collapse during the coronavirus pandemic, supplying critical emergency funding as well as, in many cases, emergency equipment and supplies. The safest banks are paragons of stability, and continue to provide necessary support for governments and communities as they seek to recover from the pandemic’s economic shocks.”
Global Finance’s annual ranking of the World’s 50 Safest Banks has been the recognised and trusted standard of financial counterparty safety for a quarter-century. Winners were selected through an evaluation of long-term foreign currency ratings — from Moody’s, Standard & Poor’s and Fitch — of the 500 largest banks worldwide by asset size. This year, DBS was also named World’s Best Bank and World’s Best Digital Bank by leading financial publication Euromoney, marking our second and third wins in each category, respectively, within the last six years. The win for World’s Best Bank in 2021 marks the fourth consecutive year that DBS has been honoured with a global ‘Best Bank’ accolade, having won equivalent titles from Global Finance in 2020 and 2018, Euromoney in 2019, and Financial Times publication The Banker in 2018. https://www.dbs.com/newsroom/DBS_named_Worlds_Safest_Commercial_Bank_sg
KNN what if funds from CECApore were transferred to Yeendia? WLWLSMDWL!!!!!
Yesterday ICA fucked up, today it's DBS. I wonder which entity will help complete the trilogy of shame tomorrow?
Heng ah I store my savings in a Khong Guan biscuit tin.
DBS, POSB digital banking services 'intermittently unavailable'
SINGAPORE: Some DBS and POSB customers were unable to access the banks' online services on Tuesday (Nov 23), with a number of them reporting that the outage had begun in the morning.
According to the website Downdetector, reports of DBS and POSB outages began surging at about 10am, with close to 600 outage reports made regarding DBS at about 2.30pm.
In a statement posted on social media at about 2.50pm, DBS said: “Some of our customers are facing intermittent slowness when accessing our banking services, and we are currently working to resolve this. We apologise for the inconvenience caused during this time, and please try again later.”
The same message was posted on POSB's Facebook page.
In a Facebook post earlier in the day, payment services provider NETS said that the eNETS Debit service for DBS customers was "temporarily unavailable".
"DBS customers using eNETS debit internet banking will not be able to perform any transactions for the time being," NETS said.
"We are working with DBS to restore the service as soon as possible and apologise for the inconvenience caused."
NETS added that it would provide updates on its website and Facebook page "as and when we have them".
As of 3.30pm, the DBS Internet banking login page had a message reading: “Login to digital services may be intermittently unavailable. Please be patient with us while we try to sort it out.”
Attempts to log in at this time were met with the message: “This service is temporarily unavailable. Please try again at a later time.”
The PayLah! app also displayed a message about “intermittent connectivity”, however, a check by CNA showed that money could be transferred to a PayLah! wallet from a POSB bank account and vice versa.
CNA has contacted DBS for comment.
https://www.channelnewsasia.com/singapore/dbs-posb-digital-banking-outage-services-unavailable-nov-23-2332781