SINGAPORE – The SimplyGo app became less responsive and users were unable to use some of its features on Jan 10, a day after the authorities announced that older adult ez-link cards must be upgraded to the SimplyGo platform for fare payments from June. Updated versions of the app became available for download on the evening of Jan 10. In response to questions from The Straits Times, a spokesperson for the Land Transport Authority (LTA) said late on Jan 10: “The surge in transaction volume resulted in the app becoming less responsive. TransitLink is working to resolve this and has enhanced the app further to address the issues. The new updated app can now be downloaded from the Apple and Android app stores. “We apologise for the inconvenience.” TransitLink, an LTA subsidiary, is listed as the developer of the SimplyGo app. On Jan 10, some users also faced difficulties in upgrading their ez-link cards to the SimplyGo system at SimplyGo ticket offices and ticketing machines at MRT stations and bus interchanges. The problem persisted into Jan 11, with the SimplyGo Facebook page continuing to draw complaints from those who failed to upgrade their cards. The LTA spokesperson told ST on Jan 11 that it has been working with its vendors to improve its backend systems to handle more upgrades. “Commuters who were unsuccessful in upgrading their cards can approach SimplyGo ticket offices or ticketing service centres for assistance,” said the spokesperson. From June 1, passengers will not be able to use older ez-link cards that are not compatible with SimplyGo or Nets FlashPay cards to pay for their fares on public buses and trains. Passengers have until Aug 31 to upgrade their older ez-link cards at SimplyGo ticket offices, ticketing service centres and ticketing machines at rail stations and bus interchanges, LTA announced on Jan 9. As early as the morning of Jan 10, users took to SimplyGo’s Facebook page with complaints about issues they faced in registering for an account, resetting passwords or accessing other features on the app. As at 7pm on Jan 11, there were more than 150 comments on SimplyGo’s Facebook post. The SimplyGo app lets users top up their cards, receive notifications on their fares and balances, and block further transactions if the cards are misplaced. With SimplyGo, fares charged are not displayed on the fare reader. After repeated tries on the afternoon of Jan 10, ST could not access the app or sign in to the SimplyGo website. The app issue was resolved after downloading the updated software at 11.30pm, although the app and SimplyGo website still carried a message advising users that functions may be affected because of the “overwhelming” number of app downloads. This advisory was no longer there by the afternoon of Jan 11. Over at rail stations and bus interchanges, the surge in passengers upgrading their cards at ticketing machines had caused the machines to be less responsive, said LTA. Automotive industry consultant Say Kwee Neng said he managed to upgrade his ez-link card on Jan 10 at Upper Thomson MRT station after switching to a second ticketing machine, as the screen on the first machine he used froze before the upgrading process could be completed. The 57-year-old added that it took more than five minutes to get his ez-link card upgraded. ST, however, managed to upgrade an ez-link card in less than a minute at around 10.50pm on Jan 10 at Stevens MRT station. Facility management purchaser Toh Yong Soon, 48, started using a SimplyGo-compatible ez-link card and the app six months ago. He said the app was unresponsive on Jan 10, and he did not get notifications on his fare transactions. “I’ve been travelling blind the whole day, not knowing the fare,” Mr Toh said. He added that when he was at Bugis MRT station at noon on Jan 10, he saw two men walk away from the ticketing machine after they failed to upgrade their ez-link cards. As at December 2023, there were 2.6 million adult fare transactions done on SimplyGo daily, compared with 1.5 million such transactions made using ez-link and Nets FlashPay cards. https://www.straitstimes.com/singapore/transport/simplygo-app-overwhelmed-by-downloads-after-announcement-on-phase-out-of-older-cards

As retail businesses in Singapore (https://www.scmp.com/topics/singapore?module=inline&pgtype=article)introduce year-end promotions for shoppers aimed at cushioning the impact of the next sales tax hike, many residents will still feel the “psychological pinch” of higher daily expenses, political analysts and economists say. With the country inching closer to the general elections, which have to be called by November 2025, the goods and services tax (GST) is expected to be a hotly debated issue among the rival political parties, they add. With the country inching closer to the general elections, which have to be called by November 2025, the goods and services tax (GST) is expected to be a hotly debated issue among the rival political parties, they add. Singapore’s GST increased from 7 per cent to 8 per cent on January 1, 2023. On the first day of 2024, it is set to increase to 9 per cent. Earlier this year, Singapore unveiled a budget that was heavily focused on social policies, with a slew of measures aimed at insulating young families, older citizens and gig workers from inflation and the GST. Singapore’s core inflation, which excludes private road transport and accommodation costs, declined to 3.2 per cent year-on-year in November from 3.3 per cent in October. Headline – or overall – inflation fell to 3.6 per cent from 4.7 per cent over the same period. The impact of the second one percentage point hike in the GST may be mitigated by other factors such as government handouts, wage growth and employment gains, but higher daily expenses will be a painful reminder to consumers, economists said. “Nobody wants to pay more, obviously, but because there are still opportunities for employment growth and wage growth – that helps. It won’t be perfect because even though you may be getting offsets, rebates and cash transfers, somehow it doesn’t feel the same when you pay more daily,” said Song Seng Wun, an economics consultant at CGS-CIMB Securities. “It is partly psychological but you can cope when you have a steady job and steady income, and occasionally, you get rebates that help offset the utility costs, for instance.” Despite headline and core inflation subsiding, the higher price adjustments in transport, housing and electricity would likely mean that consumers will still “feel the pinch”, said Selina Ling, chief economist at Singapore’s OCBC. “Given this is a two-step process, businesses are better prepared for the move. But consumers may be resigned to facing higher pass-through from the GST hike. The key is whether the wage growth in 2024 will continue to keep pace with inflation,” Ling said. In a bid to entice shoppers to spend ahead of the tax increase, many retail businesses have rolled out attractive year-end discounts while others have announced plans to absorb the tax increase. One such store is Ikea Singapore, which announced to shoppers last week that it wants to “ensure that their home furnishings remain affordable for the many people in Singapore amid rising cost of living” and will be absorbing the one percentage point increase in GST. The Swedish furniture giant had also done the same promotion ahead of the first of the two-stage GST hike on January 1. Supermarket chain Sheng Siong rolled out a “1 per cent counter-inflation discount storewide” for the first three months of 2024, except for several products such as infant formula, tobacco and medicinal products. Furniture retailer Home Living advertised a “No GST Midnight Fiesta” on its Facebook page, offering “one for one” deals and supposed “factory direct prices” for its furniture on December 30. Other smaller businesses like Book Bar, a bookshop that will be absorbing the additional one percentage point rise, will see a 5 per cent cut in profits, slashing already thin margins. “We have to pay GST to almost all of our suppliers and also on our rent and utilities, so it would cost the business maybe 5 per cent in profits every month,” co-founder Alex Chua said. “Considering our margins on books are already very small, it would have a significant impact.” But by and large, Song said the first GST increase to 8 per cent has been “absorbed well”, based on aggregate consumption levels, and Singaporeans can also expect more government handouts and measures to soften the impact next year. However, the ruling People’s Action Party (PAP) government’s main rival, the Workers’ Party – has consistently voiced its objections to the GST hike since it was first announced in Budget 2018, calling for an adjustment to the republic’s reserves framework instead. It is unlikely that the issue will go away any time soon, said Leong Chan Hoong, a social commentator on Singapore affairs, noting that “bread and butter” issues have always been a key concern for many. However, Singaporeans have largely accepted the rationale behind tax increases, which the government said is to boost spending driven by a rapidly ageing population, Leong said. “It depends on whether people feel benefited because the whole argument for raising taxes is that you will get the help that you need, particularly for vulnerable households. So naturally, when the time comes and you have the additional one percentage point increase in GST, it depends on whether people feel secure from government help schemes and handouts,” he said. More at https://www.scmp.com/week-asia/economics/article/3246735/singapore-residents-feel-2024-gst-hikes-psychological-pinch-even-governments-cushioning-measures(https://www.scmp.com/week-asia/economics/article/3246735/singapore-residents-feel-2024-gst-hikes-psychological-pinch-even-governments-cushioning-measures)